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1. HOW CAN I BUY A PRODUCT?

All NIKYSHOES products can be purchased

through the www.nikyshoes.it website.

By calling the free-phone number 081 8141638 (from Monday to Friday between the hours of 14:00 and 18:00)

By sending an e-mail to: info@nikyshoes.it

 

2. HOW CAN I PAY FOR MY PURCHASES?

You can pay for your purchases using:

A credit card

A bank transfer

Using your PayPal account

Cash on delivery  Cash

 

3. IS PAYING BY CREDIT CARD SAFE?

Yes, the technology used by our financial site partners is a 128 bit incription system that ensures the complete protection in the processing of sensitive data.
The SSL3 128 bit incription system also protects the browser data details of the Banca Antonveneta server, making them inaccessible to third parties.

 

4. WHAT ARE THE DELIVERY TIMES?

All the products seen the NIKYSHOES site on line are actually available and ready to be shipped in 24/72 hours. Orders placed by credit care or PayPal are shipped as soon as the order is received (except in some exceptional circumstances.) In the case of payment by bank transfer, we ask that the client sends us a copy of the payment receipt (within three days) to enable us to proceed with the order.
Products are usually delivered within 1 to 3 days from the date of order, depending on how the order was placed and the delivery option chosen by the customer.

 

5. I’VE CHANGED MY MIND: CAN I CANCEL AN ORDER?

Yes. You will need to contact our Customer Service Centre urgently at: info@nikyshoes.it or call the free-phone number 081 8141638

 

6. HOW MUCH ARE THE DELIVERY CHARGES?

Deliveries in Italy, San Marino and the Vatican City are FREE

Shipping costs are automatically calculated by the system and shown on your order confirmation screen, before the customers is asked to complete the order process. Shipping costs vary according to the type of payment chosen, the delivery location, weight quantity and size of the packets.

 

7. HOW WILL MY PERSONAL DATA BE PROTECTED?

NIKYSHOES respects and protects the privacy of its customers, in compliance with all the applicable regulations (Law 675/96 and Legislative Decree 196 of 30 June 2003). Please be assured that the staff of NIKYSHOES do not have access to credit card numbers used for on-line purchases, because transactions take place through a secure server external to our structure.

 

8. TECHNICAL REQUIREMENTS FOR USING OUR WEBSITE

In order for the pages of the NIKYSHOES website to display properly it is necessary to use a browser that supports JavaScript and accepts the use of cookies.  For information on how to activate cookies, please visit https://www.google.com/cookies.html. In the event of problems displaying the pages or entering your order please contact Customer Services by e-mail at  info@nikyshoes.it or call the free-phone number 081 8141638

 

9. WHEN WILL I RECEIVED MY ORDER?

We try to ship all orders within 48 hours. Your order will be shipped as soon as payment has been approved and the delivery/invoice address has been verified.

Delivery times are calculated from the date of shipment and are expected to be 1-3 days.
 

10.I RECEIVED AN ITEM I BOUGHT WHICH I AM NOT HAPPY WITH, MAY I RETURN IT?

Yes, of course. Returns are governed by your right to cancel the order.
 

11. ARE RETURNS FREE OF CHARGE?

Transport costs for returns are at our expense if the delivered object has a manufacturing defect, or decide a change number or article. Otherwise it will be deducted from the total amount the shipping costs.
 

12. I HAVE NOT FOUND THE ANSWER TO MY QUESTION

Don’t hesitate to contact NIKYSHOES customer service, our assistants are available to help you navigate through our site and help you discover our Store or simply available for any other requirement or question you may have between Monday and Friday from 14:00 to 18:00, except on holidays